FAQ

What payment methods do you accept?

We accept all Visa, MasterCard and American Express cards as well as Paypal. If you select Paypal you will be redirected to the PayPal website. You don't need to have a PayPal account to make a payment.

Why isn’t my credit card working?

Please phone us on 020 7734 3430 if you’re having any trouble.

How do I use my Discount Code (Gift Voucher)?

You can enter your Discount Code on the Checkout page.

If your Discount Code exceeds the total order amount, the remaining balance will automatically be credited to your account. If your order exceeds the value of the Discount Code, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance.

If you wish to use more than one Discount Code in a single transaction, you need to contact us and we'll help you.