FAQ

1 Once you have found an item you want to purchase click the Add to Bag button.
2 Review the items in your bag by selecting the Bag link at the top of the page.
3 If you have already registered please enter your email and password, otherwise fill in your details to create an account.
4 Click Checkout then select an existing Delivery Address or add a new address and click Continue.
5 For payment select an existing card or select the “Pay with a new card button". Click the agree to the Terms and Conditions checkbox and click Place Order. Alternatively you can checkout with Paypal.

Do you have a favourite selection you always like to make? Are you always interested in Reggae CDs? Well why not add it as a shortcut?!

Creating a Shortcut is quick and easy:
1 Login or create an account
2 Make your selection. For example Reggae + CDs.
3 Click the star icon next to the Browsing title and your selection, then click the “Save to Shortcuts” button.
4 The shortcut will now appear at the bottom of the Browse menu.

Wishlist are a great way of keeping track of items you like but aren’t quite ready to purchase.

Once you are logged in click on the heart icon to add an item to your Wishlist. To view all of the items in your Wishlist click Your Account then Wishlist. From there you will be able to add items into your bag.

You can enter your Discount Code on the Checkout page.

If your Discount Code exceeds the total order amount, the remaining balance will automatically be credited to your account. If your order exceeds the value of the Discount Code, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance.

If you wish to use more than one Discount Code in a single transaction, you need to contact us and we'll help you.

If anything on the website is not working on your computer please let us know by email us at info@soundsoftheuniverse.com. Please be as accurate as possible in regards to the browser and operating system you are using.

New Vinyl are records that are brand new and Original Vinyl is effectively second hand.